This document sets out the Privacy Policy of SBS Clinics and explains how we collect and use your personal information in connection with your relationship with us as a customer or potential customer including; Through your use of sbsclinics.co.uk and any country top level domain name sbsclinics.co.uk or any SBS Clinics application that we make available from time to time by interacting with our content and/or services or by contacting our Customer Care Team. This policy also applies to information held about suppliers and possible future suppliers, contacts and all other people we hold information about. Please read the following carefully to understand our views and practices regarding your information and how we will treat it. Please also refer to our Terms and Conditions
Osis Skin & SBS Clinics is the controller and responsible for this Site.
We are a company registered in the United Kingdom, our registered address is SBS Clinics + Education, Long Acre Street , Walsall, WS2 8HP
By ‘information,’ we mean personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped together in the following categories:
You may give us your information by filling in forms on the Site or any Application or by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you:
As you interact with the Site or any Application we may automatically collect Technical Information about your equipment, browsing actions and patterns. We collect this information by using cookies, server logs and other similar technologies. We may also receive Technical Information about you if you visit other websites employing our cookies. Please see our Cookie Policy for further information.
We may also receive information about you from various third parties such as: analytics providers, advertising networks, search information providers and payment service providers.
We use your information in the following ways: Identity & Contact Information
Financial Information
Transaction Information
Technical & Usage Information
Profile Information
Marketing and Communications Information
Contact History
Social Information
Our processing of your personal information is necessary:
In relation to any processing of special categories of personal information such as information about your health, we will generally rely on obtaining specific consent from you at the time unless there is otherwise a legal requirement for us to process such information.
Where our processing is based on the legitimate interest grounds described above, those legitimate interests are: (i) collecting personal information to provide you with a smooth and efficient customer experience; (ii) running our business; (iii) to provide the products and services you have requested; (iv) to prevent fraud; and (v) for our own marketing, research and product development.
Except as expressly set out in this policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
However, we share your information with the following categories of companies as an essential part of being able to provide our products and services to you, as set out in this Privacy Policy:
We may also share your personal information with:
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
When we, or our permitted third parties, transfer your information outside the European Economic Area, we or they will impose obligations on the recipients of that data to protect your information to the standard required in the EEA or otherwise require the recipient to subscribe to international frameworks intended to enable secure data sharing. In the case of transfers by us, we will put in place appropriate safeguards to ensure that your information remains adequately protected. If you would like more details about the safeguards that we rely on, please contact the Customer Servies Team.
At any time, you have the right:
to request access to or a copy of any information which we hold about you;
Any request for access to or a copy of your information must be in writing and we will endeavour to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.
We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change. You can access, update or correct your personal account details via the “My Account” section of the Site.
We would gladly assist in any data subject access requests free of charge.
Data subject access requests must be made in writing and we advise emailing info@sbsclinics.com to ensure action is promptly taken.
Please include the following:
We may ask for further information to identify you and ensure the personal data relates to the individual making the request.
We will respond within one month of receiving the information we require to carry out your request.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. We use 256-bit SSL Software to encrypt your payment card information when you place an order on our secure server. For your added security all payment transactions are processed automatically by Stripe, and we are not party to your personal credit card or bank details. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may use your information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing messages from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.
We may also market to you if we have received your express consent to do so including where we have collected your details in connection with a competition or other promotion and you have agreed to receive marketing from us.
You can stop receiving marketing messages from us at any time.
You can do this:
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Stopping marketing messages will not stop service communications (such as order updates).
We will get your express opt-in consent before we share your personal data with any outside company for marketing purposes.
We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products. Like many companies, we target SBS Clinics banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some Sites and social networks, such as Facebook’s Custom Audience service. The banners and ads you see will be based on information we hold about you, or your previous use of the Site or any Application (for example, your Site search history, and the content you read on the Site) or on Site banners or ads you have previously clicked on.
We will keep your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Services Team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, (provided that you have consented to receiving them) for as long as you do not unsubscribe from receiving the same from us.
Links to other websites
This Privacy Policy only applies to SBS Clinics. Where there are links to other websites these have their own Terms and Conditions and Privacy Policies that can be viewed on their respective websites.